Hey there, style rebels and free spirits! We’ve put together this FAQ to answer all your burning questions about shopping with Crazyshirts. Can’t find what you’re looking for? Reach out to our team – we’re always happy to help!
🛍️ PRODUCT QUESTIONS
What kind of products do you offer?
We specialize in expressive, wearable art! Our collections include:
- Adopt-A-Dog🐾 themed apparel
- B. Kliban® Cats designs
- Freedom Collection pieces
- Various accessories and clothing collections
- Fan Favorites and Featured items
Do you offer different design styles?
Absolutely! Our collections span multiple design styles and destinations. Whether you’re into quirky cat illustrations, meaningful dog adoption themes, or bold freedom expressions, we’ve got something that matches your vibe.
How do I choose the right size?
We recommend checking our size guide (available on each product page) for the perfect fit. Our clothing is designed to be comfortable while making a statement!
🚚 SHIPPING & DELIVERY
How long does shipping take?
Order Processing: 1-2 business days
Standard Shipping: 10-15 days after dispatch via DHL or FedEx ($12.95)Free Shipping: 15-25 days after dispatch via EMS (orders over $50)
Where do you ship?
We ship worldwide!* From our vibrant home in Mesa, Arizona to your doorstep anywhere across the globe.
*We currently cannot ship to certain remote areas in Asia and other isolated regions. Contact us if you’re unsure about your location.
*We currently cannot ship to certain remote areas in Asia and other isolated regions. Contact us if you’re unsure about your location.
Can I track my order?
Yes! For Standard Shipping (DHL/FedEx), you can track your package every step of the way. Free Shipping (EMS) also includes tracking – you’ll receive your tracking information once your order ships.
Do you offer expedited shipping?
Currently, we offer Standard and Free Shipping options. Our Standard Shipping is our fastest option, perfect for when you can’t wait to showcase your new wearable art!
💳 PAYMENT & SECURITY
What payment methods do you accept?
Express yourself freely with our flexible payment options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use secure, encrypted payment processing to ensure your financial information is protected. Shop with confidence!
Do you offer payment plans?
Currently, we process full payments at time of purchase. Watch for future updates as we’re always looking for ways to make our wearable art more accessible!
↩️ RETURNS & EXCHANGES
What is your return policy?
We offer returns within 15 days of receipt. If your statement piece doesn’t fit your vibe perfectly, we’ll help you out! Your clothing should be as interesting as you are – and it should fit perfectly too.
How do I start a return?
Simply contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process!
Are there any items that can’t be returned?
For hygiene reasons, we cannot accept returns on certain intimate items unless defective. All returned items must be in original condition with tags attached.
🔐 ACCOUNT & TECHNICAL
Do I need an account to order?
Nope! You can check out as a guest, but creating an account lets you track orders faster and saves your information for future expressive shopping sprees!
I forgot my password – what do I do?
Use the “Forgot Password” link on the login page, and we’ll send reset instructions to your email. We’ve all been there!
How do I update my account information?
Log into your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and communication preferences.
Still Have Questions?
We’re here to help you express your unique style! Reach out to our friendly team:
📧 Email: [email protected]
🏪 Address: 1347 Dye Street, Mesa, US 85205
Stay crazy, stay expressive,
The Crazyshirts Online Shop Team
