Hey there, free spirits and style rebels! 🎉 We know that sometimes even the most perfect statement tee might not be the right fit – literally or figuratively! That’s why we’ve created a returns and exchanges process that’s as flexible as your unique personality. 🌟

📦 Our Return Policy

We want you to love your wearable art as much as we love creating it! If something isn’t quite right, we’re here to help:

  • ⏰ Return Window: 15 days from when you receive your order
  • 🏷️ Condition: Items must be unworn, unwashed, and in original packaging with tags attached
  • 📦 Original Packaging: All items must be returned in their original packaging

🚫 Non-Returnable Items: Due to the personal nature of these items, we cannot accept returns on:

  • Adopt-A-Dog🐾 collection items (these support animal welfare organizations)
  • B. Kliban® Cats licensed products (due to licensing restrictions)
  • Freedom Collection limited edition items (marked as final sale)
  • Sale items (clearly marked as final sale)

🔄 The Return & Exchange Process

Making things right is as easy as wearing your favorite tee! Just follow these steps:

Step 1: Request Your Return/Exchange

Contact us within 15 days of receiving your order using the template below:

📝 Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Hello Crazyshirts Team!

I’d like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date you placed order]
Item(s) to Return: [Product name and size]
Reason for Return/Exchange: [Please specify size issue, damage, wrong item, etc.]
Preferred Solution: [Refund / Exchange for (specific product)]
Your Name: [Your full name]
Email Address: [Your email address]

Thank you!
[Your Name]

Step 2: Wait for Approval

We’ll respond within 1-2 business days with:

  • ✅ Return authorization and instructions
  • 📧 Pre-paid shipping label (for exchanges or our error)
  • 📍 Return address: 1347 Dye Street, Mesa, US 85205

Step 3: Ship Your Return

Pack your items securely in the original packaging and ship to our address. We recommend using a trackable shipping service.

Step 4: Processing

Once we receive your return, we’ll process it within 3-5 business days.

💰 Refund Information

We’ll make sure your refund finds its way back to you comfortably:

  • ⏱️ Processing Time: 3-5 business days after we receive your return
  • 💳 Refund Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • 🏦 Bank Processing: Additional 5-10 business days for the refund to appear in your account
  • 📉 Shipping Costs: Original shipping fees are non-refundable

🔄 Exchange Process

Found a different design that speaks to your soul? We get it! Exchanges work similarly:

  • 📏 Size exchanges are free (we’ll cover return shipping)
  • 🎨 Style exchanges may involve price differences
  • ⚡ Exchange processing: 5-7 business days after we receive your return

🌍 International Returns: Since we ship worldwide (except certain remote areas in Asia), international customers are responsible for return shipping costs. We recommend using a trackable service and keeping your receipt!

❓ Need Help?

Our customer service team is as reliable as our favorite tees! Contact us at:

  • 📧 Email: [email protected]
  • 🏪 Address: 1347 Dye Street, Mesa, US 85205
  • ⏰ Response Time: 1-2 business days

Remember, life’s too short to wear clothes that don’t express your true self! We’re here to make sure every Crazyshirts piece you own feels like it was made just for you. 🎨✨

Stay crazy, stay expressive, and shop with confidence! 🛍️

The Crazyshirts Online Shop Team